bespoke air charter 


Air Charter Terms and Conditions:

This page tells you information about us and the legal terms and conditions (Terms) on which we provide any of the services (Services) listed on our website (our site) to you.

These Terms will apply to any contract between us for the supply of Services to you (Contract). Please read these Terms carefully and make sure that you understand them before booking any Services from our site. Please note that before placing a booking you will be asked to agree to these Terms. If you refuse to accept these Terms, you will not be able to book any Services from our site.

You should print a copy of these Terms or save them to your computer for future reference.

We amend these Terms from time to time as set out in clause 7. Every time you wish to book Services, please check these Terms to ensure you understand the terms which will apply at that time.

These Terms, and any Contract between us, are only in the Greek and English language.

1. Information about us

1.1 We operate the website We are a company registered in GEMI Greece with company number 10120854 and the base is at Sofianopoulou 27-29 Athens 111 43, Greece.

1.2 Contacting us if you are a consumer:

1.2.1 If you wish to contact us for any reason, including because you have any complaints, you can contact us by telephoning +30 210 2284000 or by e-mail at

1.2.2 If we need to contact with you or give you a written notice, we will do so by email or prepaid mail at the address you provided us with in your reservation.

1.3 Contact us if you are a business. You can contact us by calling +30 210 2284000 or by e-mail If you wish to give us an official notice of any matter under these Terms, please refer to Section 14.3.

2. Our Services

2.1 The images of the Services on our site are for illustrative purposes only. Your Services may differ slightly from those images.

2.2 We will provide you with the Services at the date and time specified in the booking.

2.3 We will make every effort to complete the Services in a timely completition. However, there may be delays due to an event beyond our control. See clause 13 for our responsibilities when an event occurs outside our control.

2.4 We may need to suspend the Services if we are to face technical problems. We will contact you to inform you in advance as soon as possible if this is done using the contact details you provided when booking, unless the problem is urgent or. You do not have to pay for the Services while they are suspended in accordance with Section 2.4.

2.5 Our Services are suitable for adults, however, pregnant women may not board without medical approval. Small children are allowed, they must be supervised at all times.

2.6 We operate a strict no smoking policy. Drugs, other illegal substances and candles are not permitted on the aircraft.

2.7 It is your responsibility to ensure that you are in sufficient health to board the aircraft. If you are on medication, suffer from a severe medical condition, or have any disability or limited mobility we ask that you inform us when making your booking.

2.8 We reserve the right to terminate the Services if your behavior is deemed dangerous or distracting to the Pilot or any the crew. This includes drunkenness and abuse towards our crew.

2.9 As part of our Services we offer a transfer service to airport and hotels. If you are travelling with luggage, weight restrictions will apply.

2.10 As space is limited we ask that you keep hand luggage to a minimum during guided river trips and tours.

2.11 If you have a specific request, please inform us in writing when making your booking. We will try to respond your needs but cannot guarantee that every request will be met. Special requests are subject to availability and will be confirmed by us in writing.

2.12 If you ask us to provide additional services for which we have to engage a third party for example, licensed tour guide, photographer, flowers or catering, we cannot accept any responsibility as to the quality of the services provided by the third party. In the unlikely event you have any problems with the additional services provided you should liaise directly with the third party provider.

2.13 We ask that no damage be caused to the aircraft.

2.14 You agree to the right to use any photographic images taken in or out of the aircraft unless otherwise unless you inform us otherwise.

2.15 Please note that embarkation and disembarkation times may vary slight from the booking times agreed due to traffic at airports / heliports. Also, there may be no available stations on the date and / or time of your booking due to hours of operation, weather conditions, in such cases we will use the nearest airport / heliport.

3. How we use your personal information

3.1 We will use the personal information you provide to us to:

3.1.1 Provide the Services?

3.1.2 Process your payment for such Services? and

3.1.3 Inform you about similar products or services that we provide, but you may stop receiving these at any time by contacting us.

3.2 We will not give your personal data to any third party.

4. If you are a consumer

This clause 4 only applies if you are a consumer.

4.1 If you are a consumer, you may only book Services from us if you are at least 18 years old.

5. If you are a business customer

This clause 5 only applies if you are a business.

5.1 If you are not a consumer, you confirm that you have authority to bind any business on whose behalf you purchase Services.

5.2 These Terms constitutes the entire agreement between you and us and supersedes and extinguishes all previous agreements, promises, assurances, warranties, representations and understandings between us, whether written or oral, relating to its subject matter.

5.3 You acknowledge that in entering into this Contract you do not rely on any statement, representation, assurance or warranty (whether made innocently or negligently) that is not set out in these Terms.

5.4 You and we agree that neither of us shall have any claim for innocent or negligent misrepresentation or negligent misstatement based on any statement in this Contract.

6. How the contract is formed between you and us

6.1 Our Services page will guide you through the steps you need to take to make a booking with us.

6.1.1 ROTORS arranges flights on behalf of its customers with direct air carriers that carry out all operational control of the charter flights at all times. The flights will be operated by direct air carriers that have been certified to provide ROTORS charter service customers and that meet all EASA safety standards. ROTORS is not an aircraft operator.

6.1.2 ROTORS operates in accordance with European law, the aircraft available to you, is certified to perform aerial work in accordance with European law. The aircraft is airworthy, manned with skilled and carefully selected crew and fully equipped for the execution of this task.

6.1.3 ROTORS makes sure they are charged the really needs flight time for the flights transport people or aerial works.

6.2 After you send us your request for a offer in order to make a reservation, you will receive an e-mail from us acknowledging that we have received your request and will inform you of the availability of the aircraft and the flight time and the cost. However, please note that this does not mean that your booking has been accepted. Our acceptance of your booking will be made when is paid or deposited advance in accordance with the agreement.

6.3 We will confirm our acceptance to you by sending you an e-mail that confirms that your booking has been confirmed (Booking Confirmation). The Contract between us will only be formed when we send you the Booking Confirmation. Payment in full is required at this point or deposit according to the agreement.

6.4 If we are unable to supply you with the Services, for example because we cannot meet your requested date or because of an error in the price on our site as referred to in clause 9.4, we will inform you of this by e-mail and we will not process your booking. If you have already paid for the booking, we will refund you the full amount as soon as possible.

7. Our right to vary these Terms

7.1 We may amend these Terms from time to time.

7.2 Every time you make a booking with us, the Terms in force at the time of your booking will apply to the Contract between you and us.

7.3 We may revise these Terms as they apply to your booking from time to time to reflect changes in relevant laws and regulatory requirements.

7.4 If we have to revise these Terms as they apply to your booking, we will contact you to give you reasonable advance notice of the changes and let you know how to cancel the Contract if you are not happy with the changes. You may cancel your booking. If you opt to cancel, we will arrange a full refund of the price you have paid.

8. The consumer right to cancel and applicable refund.

This clause 8 only applies if you are a consumer.

8.1 The charterer has the right to cancel the agreed flight. Before we provide the Services, you have the following rights to cancel a booking for Services, including where you choose to cancel because we are affected by an Event Outside Our Control subject to the conditions:

8.1.1 If the cancellation of the flight is notified 72 hours before the agreed date and time, 30% of the total amount will be withheld.

8.1.2 If the cancellation of the flight is notified within 48 hours before the agreed date and time, 50% of the total amount will be withheld.

8.1.3 If the cancellation of the flight is notified within 24 hours before the agreed date and time, 100% of the total amount will be withheld.

8.1.4 However, if you do not cancel your reservation in accordance with Clause 8.1.1 and do not appear at the departure point of the aircraft, no refund will be given and 100% of the agreed amount will be charged.

8.1.5 If the flight has not been fully repaid before its commencement, it will be suspended or permanently rejected.

8.1.6 In case of cancellation due to bad weather conditions, the charterer will be refunded the full amount of the agreed flight if the flight cannot be performed at another agreed day and time.

8.1.7 However, when we cancel your booking because we have been affected by an event beyond our control, you will receive the return 100% of the price.

9. Price

The price depends on the type of aircraft, the flight time and the extra amenities requested.

9.1 The price of the Services will be determined in our offer by email depending on the available aircraft. Our prices may change at any time, but price changes will not affect the reservations we have confirmed with you. Please note that you may be charged up to 300 € per hour (or a part thereof) in case you do not arrive at the time of your booking.

9.2 Where we provide services for you, an additional charge:

9.2.1 Per waiting time by agreement.

9.2.2 For the use of a second pilot on the aircraft by agreement.

9.2.3 For the overnight stay of the aircraft, by agreement.

The above charges apply depending on the availability of the aircraft and the crew.

9.3 If you do not make any payment until by the due date for payment, we will cancel your booking.

9.4 It is always possible that, despite our reasonable efforts, some of the Services on our site may be incorrectly priced. If we discover an error in the price of the Services you have booked we will contact you to inform you of this error and we will give you the option of continuing with the booking at the correct price or cancelling your booking. We will not process your booking until we have your instructions. If we are unable to contact you using the contact details you provided during the booking process, we will treat the booking as cancelled and notify you in writing. Please note that if the pricing error is obvious and unmistakable and could have reasonably been recognized by you as a mispricing, we do not have to provide the Services to you at the incorrect (lower) price.

10. How to pay

10.1 You can pay for the Services using a debit or credit card and the fees will apply depending on which card is used. There is no charge for direct payments to our bank account.

10.2 Payment for the Services is in advance.

11. Our liability if you are a Consumer

11.1 If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of the Terms or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it is an obvious consequence of our breach or if it was contemplated by you and us at the time we entered into this contract.

11.2 We only provide the Services for domestic and private use. We have no liability to you for any loss of profit, loss of business, close down of business or loss of business opportunity.

12. In no event will we be liable to you, either by contract, delinquency (including negligence), breach of legal obligation, or otherwise, arising out of or in connection with the Contract for:

12.1 Any loss of profits, sales, business or revenue,

12.2 Loss or alteration of data, information or software,

12.3 Loss of business opportunity,

12.4 Loss of expected savings;

12.5 Loss of goodwill. Or

12.6 Any indirect or consequential loss.

12.7 Except as expressly stated in these Terms, we do not give any representation, warranties or undertakings in relation to the Services. Any representation, condition or warranty which might be implied or incorporated into these Terms by statute, common law or otherwise is excluded to the fullest extent permitted by law. In particular, we will not be responsible for ensuring that the Services are suitable for your purposes.

13. Events outside our control

13.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by an Event Outside Our Control. An Event Outside Our Control is defined below in clause 13.2.

13.2 An Event Outside Our Control means any act or event beyond our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks or impossibility of the use of railways, shipping, river closure, airport /heliport closure, flight ban, automotive sector or other means of public or private transport.

13.3 If an Event Outside Our Control takes place that affects the performance of our obligations under a Contract:

13.3.1 we will contact you as soon as reasonably possible to notify you and

13.3.2 our obligations under a Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects our performance of Services to you, we will arrange a new date with you after the Event Outside Our Control is over.

13.4 You may cancel a Contract affected by an Event Outside Our Control. To cancel please contact us.

14. Communications between us

14.1 When we refer, in these Terms, to “in writing”, this will include e-mail.

14.2 If you are a consumer you may contact us as described in clause 1.2.

14.3 If you are a business:

14.3.1 Any notice or other communication given by you to us, or by us to you, under or in connection with the Contract shall be in writing and shall be delivered personally, sent by pre-paid first class post or other next working day delivery service or e-mail.

14.3.2 A notice or other communication shall be deemed to have been received: if delivered personally, when left at Sofianopoulou 27-29,1143. if sent by pre-paid first class post or other next working day delivery service, at 9.00 am on the second business day after posting or if sent by e-mail, one business day after transmission.

14.3.3 In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, that such e-mail was sent to the specified e-mail address of the addressee.

14.3.4 The provisions of this clause shall not apply to the service of any proceedings or other documents in any legal action.

15. For safety

15.1. Passenger identification.

15.1.1 It is recommended that passengers attend the appointment 15 minutes before the scheduled departure time.

15.1.2 When passengers arrive at any airport and have booked a flight with us, our partner agent will meet them either in the luggage carriage and hold a name plate or if they arrive by private aircraft, outside the airplane and accompany them to the helicopter for departure. Almost the same procedure is followed on a return flight. They will wait for passengers outside the helicopter to accompany them either to the central terminal for check-in, for a connection flight, or for a private plane.

15.1.3 In the case where passengers are taken by helicopters or landing areas outside airports and if there is no competent authority, the pilot shall be responsible for carrying out passenger and luggage security checks. All passengers on board the aircraft must present their passport or identity card. The commander of the aircraft shall have the right to use a metal detector if necessary. Failure to provide the necessary documents may result in cancellation of the flight or route or tour without compensation to the customer.

15.2 Passengers are not allowed to carry the following dangerous items aboard or on their luggage.

  • Explosives, ammunition, fireworks and firearms.
  • Compressed Gas
  • Corrosive substances
  • Flammable substances
  • Radioactive materials
  • Drugs or alcohol in small quantities
  • Toxic or infectious substances
  • Organic peroxides
  • Materials containing fuels

Safety regulations are inviolable and safety itself is our outmost concern and top priority. The following items are not allowed to be carried in your carryon luggage:

  • Knives
  • Scissors
  • Razors
  • Manicure sets
  • Baseball bats
  • Golf clubs

16. Other important terms

16.1 We may transfer our rights and obligations under a Contract to another organization, but this will not affect your rights or our obligations under these Terms.

16.2 You may only transfer your rights or your obligations under these Terms to another person if we agree in writing.

16.3 This Contract is between you and us. No other person shall have any rights to enforce any of its terms, whether under the Contracts (Rights of Third Parties) Act 1999 or otherwise.

16.4 Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.

16.5 If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.

16.6 If you are a consumer, please note that these Terms are governed by Greece law. This means a Contract for the purchase of Services through our site and any dispute or claim arising out of or in connection with it will be governed by Greece law. You and we both agree to that the courts of Athens Greece will have non-exclusive jurisdiction.

16.7 If you are a business, a Contract and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of Greece.

16.8 If you are a businessman, we both irrevocably agree that the courts of Athens Greece shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with a Contract or its subject matter or formation (including non-contractual disputes or claims).

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